1. Information We Collect

We collect information that helps us provide and improve our services:

A. Information You Provide Directly

Name, email address, and phone number

Business name and service information

Billing and payment details (processed securely by third-party providers)

Messages, form submissions, or other communications you send to us

B. Information Collected Automatically

IP address, browser type, and device information

Pages visited, time on site, and referral links

Cookies and tracking technologies (see Section 5)

C. Information from Third Parties

We may receive data from advertising partners, analytics tools, or integrations (e.g. Google Analytics, Meta, or Go High Level CRM) to help us understand how users interact with our site.

2. How We Use Your Information

We use collected information to:

Provide and improve our services and website, communicate with you regarding inquiries, support, and marketing updates, process payments, and manage client relationships. We may also use your information to personalize your experience and analyze engagement to better understand how our services are used. Additionally, we process information as necessary to comply with legal and regulatory obligations. We do not sell your personal information.

3. Sharing Your Information

We may share your information only in these limited cases:

Service Providers: With vendors who help us operate our business (e.g., hosting, analytics, payment processors, email marketing, and SMS delivery providers).

Legal Obligations: To comply with laws or respond to lawful requests.

Business Transfers: In the event of a merger, acquisition, or sale of assets.

All third parties are required to keep your data secure and use it only for authorized purposes.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. SMS opt-in data and consent are not shared with third parties or affiliates for marketing or promotional use and are used solely to facilitate message delivery through our authorized service providers.

4. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: Request details about the personal information we collect, use, or share.

Right to Delete: Ask us to delete personal information, subject to legal exceptions.

Right to Correct: Request correction of inaccurate personal data.

Right to Opt-Out: You may opt-out of the sale or sharing of personal data (we do not sell data).

Right to Non-Discrimination: We will not discriminate against you for exercising your rights.

To exercise your rights, please email us at [email protected] with the subject line “CCPA Request.”We may verify your identity before fulfilling any request.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Keep the site secure and functional

Analyze traffic and improve performance

Personalize your experience and marketing

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy — or as required by law, regulation, or contractual obligations.

7. Data Security

We take reasonable steps to protect your personal information through administrative, technical, and physical safeguards.

However, no system is completely secure — use the Site at your own discretion.

8. Links to Other Websites

Our website may link to third-party sites (e.g., partners, affiliates, or social media). We are not responsible for their privacy practices. Please review their policies before sharing personal data.

9. Age Restriction

Our website and services are intended for individuals who are at least 18 years of age. We do not knowingly collect, solicit, or process personal information from anyone under 18. If we become aware that personal data has been submitted by an individual under the age of 18, we will take reasonable steps to promptly delete such information from our records. If you believe that a minor may have provided us with personal information, please contact us so we can investigate and address the matter appropriately.

10. Updates to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Policy periodically.

13. SMS Communications & Consent

If you provide your phone number through our website, forms, booking pages, or other communication channels, you may opt in to receive SMS (text message) communications from Books Open Media. These messages may include appointment confirmations, service-related updates, account notifications, and, where consent is provided, marketing or promotional messages.

By submitting your phone number and opting in, you consent to receive recurring automated text messages from us at the number provided. Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

You may opt out of SMS communications at any time by replying “STOP” to any message. For assistance, reply “HELP” or contact us at [email protected].

SMS opt-in data and consent will not be sold, shared, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Such information is used solely to deliver communications through our authorized SMS service providers in accordance with applicable laws and regulations.

Consent to receive SMS messages is not a condition of purchase.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us:

Books Open Media

[email protected]

Last Updated: 2/8/2026